Frequently Asked Questions
Where are you located?
We're based in Sydney, Australia, operating from our local head office.
How much does shipping cost?
We offer free shipping on all orders, delivered directly to your door anywhere in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14-day money-back guarantee. If you’re not completely satisfied, reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at aussieechostore@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.